If you are considering a cooling-off period at the pokies, the safest assumption is that your loyalty points may be frozen, adjusted or unavailable until the account status is confirmed. The site does not publish a clear, current rule explaining how points behave during a break. Before reviewing thepokies consider the bonus terms, withdrawal conditions and your own reason for taking time away.

Why loyalty points matter during a cooling-off period

A cooling-off period is meant to create distance from gambling, not to encourage further play. Loyalty points can complicate that purpose because they may represent future rewards, bonus credits or progress towards a higher status. The Pokies describes a ten-level XP ladder, but it does not publish a specific cooling-off policy for preserving, removing or redeeming points.

Points are not the same as withdrawable cash

Players should not treat XP, redemption bonuses or wager-free bonuses as money held in a bank account. The published ladder lists rewards at different levels, including A$2.50 at Steel, A$40 at Bronze and A$600 at Gold. Those rewards may have conditions, and the available terms should be checked before any account change.

What the published loyalty ladder tells us

The loyalty programme has ten named levels, from Copper to Rhodium. The first level is the starting point, while Steel requires an additional 125 XP and Chrome requires 500 XP. From Bronze upward, the published table also shows a wager-free bonus. It does not state how much wagering creates one XP point.

Does the pokies guarantee points will remain?

No clear guarantee appears in the available information. The published facts do not explain whether a temporary closure stops XP accumulation, pauses level progress, resets a level or leaves rewards available for later. The same gap applies to account closure, although the site says players can request temporary or permanent closure through support.

Ask for written confirmation before taking a break

Support should confirm the position in writing before you start a cooling-off period. Ask whether your current XP, level and unredeemed rewards will remain visible, whether any expiry date applies and whether accepting a reward would end the break. Save the response rather than relying on a chat summary.

How bonus terms can affect loyalty rewards

Loyalty rewards may sit alongside other promotional conditions. The published reload schedule uses 40x playthrough requirements, while older welcome-offer versions show different minimum deposits, caps and wagering rules. The the pokies sign up bonus has also appeared in conflicting forms, so do not assume a loyalty reward has the same terms as a deposit promotion.

• Check whether the reward requires wagering before withdrawal.
• Check whether an active bonus blocks withdrawals.
• Check whether forfeiting a bonus removes associated winnings.
• Check whether the reward has a stated expiry date or maximum cashout.

What to do before activating a cooling-off period

A short checklist can reduce confusion. Take a screenshot of your XP balance, loyalty level and any pending reward. Then contact support and ask for the account position in plain terms. Do not make another deposit simply to preserve progress, and do not continue gambling to reach a higher tier when the purpose of the break is to step away.

Keep records of the account position

Record the date, your balance, the reward name and the support reference number. The site advertises 24/7 live chat and email support, but response times and account checks can vary. A record is useful if the displayed level changes after the account is reopened or if a reward is no longer shown.

Cooling-off periods and Australian legal context

The Pokies is an offshore casino accepting Australian players, not an Australian-licensed service. ACMA issued a formal warning to Digibrite S.R.L in September 2025, and 56 related domains were listed as blocked on 18 September 2026. Australian rules around online pokies make the operator’s legal status an important part of any safety decision.

A cooling-off request does not necessarily provide the same safeguards as exclusion tools at licensed Australian wagering providers. BetStop launched on 21 August 2023 but does not cover illegal offshore casinos. If gambling is becoming difficult to control, contact the National Gambling Helpline on 1800 858 858, which is free and confidential 24/7.

Practical steps if points disappear

If your loyalty balance changes after a break, avoid immediately depositing or playing again. First compare your saved screenshots with the written terms and ask support to explain the change. Keep messages factual, and do not assume that a displayed XP figure creates an automatic right to cash.

1. Confirm the date your cooling-off period began and ended.
2. Request the current loyalty and bonus terms.
3. Ask support to identify the rule used to change the balance.
4. Keep copies of replies, account notices and transaction records.
5. Seek independent help before depositing again if the dispute affects your decision to gamble.

Conclusion: treat loyalty points as conditional

The safest approach is to regard the pokies loyalty points as conditional promotional benefits, not guaranteed funds. The available ladder gives clear XP thresholds and reward amounts, but it does not explain what happens during a cooling-off period. Get written confirmation, preserve your records and let the reason for taking a break—not the promise of a reward—guide your next step.